Welcome to our website. www.omuupet.com is a trading name of Omuu Limited and is registered in Ireland with registration number 674964 (hereinafter “Omuu”).
These General Terms and Conditions apply to all orders and delivers between Omuu Ltd, Forgefield House, Rathmullen Road, Drogheda, Co. Louth, A92R99X, Ireland (hereinafter Omuu) and its customers via its website and online store www.omuupet.com
In these Terms & Conditions, the following terms shall have the following meaning:-
“Customer” shall mean the individuals or entities who use this website or the services of Omuu Limited or its trading name www.omuupet.comor who undertake any other business with Omuu Limited or its trading name www.omuupet.com.
“Company” shall mean Omuu Limited and/or its trading name omuupet.com.
“Service(s)” means the services to be provided by the Company via www.omuupet.com.
“Product(s)” means all items bought online from www.omuupet.com which includes the Omuu ADULT insect protein complete dog food.
“Terms & Conditions”” shall mean these Terms and Conditions of Company as referred to and/or contained herein.
“Contract and/or Agreement” shall mean any Contract and/or Agreement entered into between the Company and the Customer.
“Website” shall mean www.omuupet.com.
“Materials” shall mean the content and Materials provided by the Company on this Website.
“You” shall mean any and all persons accessing or using this Website and/or availing of any information and/or services available on or via this Website;
“We” and “Our” and “Us” shall mean Omuu Limited and its trading name www.omuupet.com
All process are inclusive of statutory VAT and exclude shipping costs.
Shipping and Fees
There is free shipping on all orders within Ireland over €40.
For orders under €40 a charge of €6.50 will be applied at checkout.
Dispatch and Delivery
Unless stated otherwise delivery will be by An Post couriers, with dispatch being within 2 days of order, 5 days a week. Orders placed after 2 pm on Friday will be dispatched the following week. All orders are subject to stock availability.
Please note that certain weather conditions and busier periods may slow your order down, so please always allow 48 hours from dispatch for your order to arrive. Certain areas in rural Ireland may take longer for delivery.
In the event that some of the ordered Products are not in stock, the Company shall be entitled to provide partial deliveries at its cost and provided this is acceptable to the Customer.
In the event that the Company is unable to deliver the Product because the Company itself is not supplied by its own suppliers and/or manufacturers, the Company may withdraw from any Contract and/or Agreement with the Customer in respect thereof, without any culpability and or admission of liability on the part of the Company. In such a case the Company shall inform the Customer without delay and propose a comparable Product. If a comparable Product is not available, the Company shall without delay, reimburse payments made by the Customer.
In the event that the Company is unable to deliver the Product as a result of local and/or Government restrictions as a result of Covid-19 and/or any government enactments, statutory instrument, regulation, legislation or public health guidelines, may withdraw from any Contract and/or Agreement with the Customer in respect thereof, without any culpability and or admission of liability on the part of the Company. In such a case the Company shall inform the Customer without delay and propose a comparable Product and/or an alternative method of delivery. If a comparable Product or alternative method of delivery is not available, the Company shall without delay, reimburse payments made by the Customer.
Deliveries are free of customs duties within the EU. In the case of deliveries to countries outside of the EU, customs duties, taxes and other levies that may apply shall be borne by the Customer.
Home deliveries may need to be signed for and it is the Customer’s responsibility to ensure someone is at home to receive any delivery. In the event there is no person available to receive the order and as a result delivery is not possible , then the Company reserves the right to apply further delivery charges should you require us to resend your order. Please note that An Post’s delivery service may have to leave the parcels in a safe place or with a neighbour.
When accepting your Omuu delivery please ensure the number of parcels you receive matches the consignment note. Any shortages should be marked on the note and also notified to us by email at firstname.lastname@example.org within 3 days of delivery.
Please then check your delivery. If the box or contents are damaged, please mark the consignment note as ‘damaged’. Please retain the original packaging in case you need to return your purchase.
Faulty, Damaged or Incorrect Goods
It is very important to us that you receive your order in perfect condition. However, if something does arrive damaged or faulty, or you don’t receive all the items from your order, please let us know right away. Simply email email@example.com and we will work quickly to rectify the issue.
Upon receipt of your Product, please inspect the packaging for any damage, defects or tampering. In the event that the packaging has been delivered damages, ripped, unsealed or has been tampered with in any way, the Customer must not feed their pet the Product an shall contact the Company immediately at firstname.lastname@example.org to arrange for the return of the Product and any refund and/or exchange. The Company shall not be liable for any damage and/or injury caused, directly or indirectly to any pet if fed a Product where the packaging has been delivered damaged, ripped, unsealed and/or tampered with in anyway where the Customer.
Retention of Title
All goods shall remain the property of the Company until payment has been made in full.
Refunds and Cancellations
If you would like to cancel your order, please let us know as soon as possible at email@example.com. Please note orders that have been dispatched cannot be cancelled. In this case, please wait to receive the order and then follow our returns process below.
You can return your order via post to for a refund, excluding any original postage charges, but do note that all shipping fees to return an order are at the cost of the consumer. Please ensure the goods are returned within 14 days of receipt and in their original packaging. Please contact firstname.lastname@example.org for more information on refunding your transaction.
Cooling-Off Period and Right of Withdrawal
All Customers who are consumers, have a 14 day cooling-off period and cancellation right. A consumer is any natural person who purchases goods and/or services for his or her own personal use. The following rights apply to Customers who are consumers:
Right of Withdrawal:
You have the right to withdraw from this Contract and/or Agreement within 14 days without giving any reason.
The 14 day withdrawal period will expire 14 days from the day on which you acquire or a third party other than the carrier and indicated by you, acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us at info:omuupet.com of your decision to withdraw from this Contract and/or Agreement by an unequivocal statement (e.g. a letter sent by post or email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal:
If you withdraw from this Contract and/or Agreement, we shall reimburse you all payments received from you, including the costs of delivery without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this Contract and/or Agreement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.
Exclusion of Right of Withdrawal:
The right of withdrawal does not apply in the event of delivery of goods:-
– That are not pre-produced and an individual selection or determination by the consumer is authoritative for their manufacture or goods are clearly geared towards the consumer’s personal requirements; goods that would perish quickly or goods whose sell-by date would quickly run out;
– That are not suitable for returns for reasons involving health protection or hygiene if their seal has been broken post-delivery;
– That were post-delivery imperatively mixed with other goods.
Consultation with Veterinary Professional and Waiver
Prior to purchasing our Product Customers are advised to consult with their veterinarian and obtain advice as to your dog’s dietary requirements and before changing their dog’s diet. This Product is not a veterinary prescribed food for the treatment of health conditions. Customer’s should take their pets to their veterinarian for a check-up every 6 months. Our Product is strictly suitable for dogs and should not be fed to any other animal without the explicit advice of your veterinarian.
If you are concerned for your pets health and/or wellbeing whilst eating this Product you should contact your veterinarian immediately.
If you choose not to consult our veterinarian, you do so at your own risk and the Company shall not be responsible for and accepts no liability for any injury and/or damage caused either directly or indirectly and howsoever arising as a result of your failure to consult with your veterinarian or as a result of the misuse of the Product.
Nothing on this Website shall constitute advice from the Company, the Company is not a Veterinary Professional and accepts no liability for any loss, damage, injury or illness howsoever arising as a result of any reliance place on any information appearing on this Website.
Exclusion of Liability
To the fullest extent permitted by applicable law, under no circumstances, including but not limited to, negligence, shall the Company be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above mentioned damages or injury that result from the use of, inability to use, misuse, incorrect use or use in contravention of professional veterinary advice of the Product. In no circumstances shall our liability to you and/or any third parties for any of the above exceed €200.
The Company shall not be liable for any failure to perform any of our obligations under these Terms and Conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident, Covid-19 or global pandemic. Our failure to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed by the Company in writing.
Links to Other Sites
This Website contains hypertext links to third party websites not maintained by the Company or any member of the Company The Company does not endorse or represent the reliability, accuracy, or quality of any information, goods, services, or products displayed or advertised on any such other third party websites No member of the Company is or shall be (or be deemed to be) a party to any contract that you enter into or may enter into with the providers of such goods, services or products.
The use by you of such third party websites is at your sole risk.
You are reminded that different terms and conditions of use will apply to you as a user of any such third party websites. The Company hereby disclaims any and all liability for the use of any third party website, the material and/or content and any reliance on any material or content of any such third party websites including without limitation, liability for any loss or damage of any nature howsoever cause, resulting directly or indirectly by: accessing or using such third party websites; availing of or acquiring any or all of the goods, services or products advertised or available on or via such third party websites.
Disclaimer and use of Website
The Companymakes no claims that the Materials may be lawfully viewed or downloaded outside of Ireland. Access to the Materials may not be legal by certain persons or in certain countries. If Users access this site from outside of the Ireland, it does so at its own risk and is
solely responsible for compliance with the laws of, or applicable to, its jurisdiction. The Company hereby disclaims and all liability for any loss and or damage howsoever arising, direct or indirect by User’s use of the Website and/or accessing of Materials outside of Ireland and otherwise than in accordance with the laws of the applicable jurisdiction.
Applicable Law and Jurisdiction
Jurisdiction for any claims arising under any Contract and/or Agreement entered into between the Company and the Customer via this Website, including but not limited to these Terms & Conditions, shall lie exclusively with the Irish Courts and any such Contract and/or Agreement and these Terms & Conditions shall be construed in accordance with the law of Ireland.
If any provision of these Terms & Conditions and/or any Contract and/or Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms & Conditions and/or Contract and/or Agreement , which shall remain in full force and effect.
Non Waiver of Terms
No waiver by the Company of any term of these Terms & Conditions shall be deemed a further or continuing waiver of such term or any other term of these Terms and Conditions.
Disclaimer as to Accuracy of Information
Care has been taken in the preparation of the information contained on this website. However, the Company makes no representations or warranties as to the accuracy of the information contained on this Website or any materials sent through this site as to the quality, accuracy, content, legality, completeness, merchantability and fitness for purpose of such material or that the material is free from computer viruses or other defects.
Not an Offer or Solicitation
The information contained on this Website is not intended to nor does it constitute an offer or solicitation of services.
The information contained on this website may not be copied, transmitted, amended or reproduced in any form whatsoever without the prior written consent of the Company. All Intellectual Property, trademarks, copyrights etc. appearing on or in connection with any goods, services, contents and materials the Website or provided by the Company, belonging to the Company is and shall remain the exclusive property of the Company.
Please note where there are any other terms and conditions that may apply to certain transactions you commit to through your use of this Website, any such further or other terms and conditions will will be brought to your attention prior to any such transaction being authorised.
The Titles and Headings used in these Terms and Conditions are solely for convenience and have no legal and/or contractual significance.